Privacy Policy for AMBARIKH ONLINE PRIVATE LIMITED

Effective Date: 07/16/2024

AMBARIKH ONLINE PRIVATE LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app Driviy (“App”) and our website (“Website”). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information We may collect personal information that you provide to us when using our App or Website, including but not limited to:

• Name
• Email address
• Phone number
• Payment information (UPI, card details, billing address)
• Home and work addresses
• Profile picture
• Driver’s license and other identification documents (for drivers)
• Vehicle information (for drivers)

1.2 Non-Personal Information We may collect non personal information about you when you interact with our App or Website, including:

• Device information (e.g., device ID, operating system, device type)
• Log information (e.g., IP address, browser type, access times, referring/exit pages)
• Location information (e.g., GPS data, location data from your device)
• Usage information (e.g., pages viewed, features used, duration of use)

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To provide, maintain, and improve our services, including processing transactions and sending related information.
• Personalization: To personalize your experience by tailoring content and services to your preferences.
• Communication: To send you updates, promotional materials, and other information related to our services.
• Customer Support: To respond to your comments, questions, and requests, and to provide customer support.
• Analysis: To monitor and analyze usage and trends to improve our App and Website.
• Security: To enhance security, monitor and verify identity, prevent fraud, and enforce our terms and policies.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your information in the following ways:

• With Service Providers: We may share information with third party service providers who perform services on our behalf, such as payment processing, data analysis, customer support, and marketing services.
• With Drivers: We share necessary information with drivers to facilitate your rides, such as your name, pickup, and drop off locations, and contact details.
• With Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
• For Legal Reasons: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
• With Your Consent: We may share your information with your consent or at your direction.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Using encryption technologies to protect sensitive information during transmission.
• Access Controls: Restricting access to personal information to employees, contractors, and agents who need to know the information to process it for us.
• Physical Security: Implementing physical security measures to safeguard information stored on our premises.
• Monitoring: Regularly monitoring our systems for potential vulnerabilities and attacks.

However, no internet or email transmission is ever fully secure or error-free. Please take special care in deciding what information you send to us.

5. Your Choices

5.1 Account Information You can update, correct, or delete your account information at any time by accessing your account settings in the Driviy App or Website. If you wish to delete your account, please contact us at info@driviy.com. We may retain certain information as required by law or for legitimate business purposes.

5.2 Marketing Communications You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

5.3 Location Information You can control the collection of location information through your device settings. Disabling location services may affect certain features of our App.

6. Third-Party Links

Our App and Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing them with your information.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

8. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Your information may be transferred to, and maintained on, servers and databases located outside your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By providing your information, you consent to any such transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Driviy App and Website. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Driviy App and Website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: AMBARIKH ONLINE PRIVATE LIMITED

Assam, Duliajan

info@driviy.com

+91970137510