Driviy Return and Refund Policy

At Driviy, we aim to provide a smooth and reliable taxi booking experience. However, we understand that there may be instances where you may need to request a refund. Please read our Return and Refund Policy carefully to understand how we handle such requests.

1. Eligibility for Refunds

Refunds are granted under specific conditions. These include but are not limited to:

Ride Cancellations: If a ride is canceled due to driver no-show or vehicle unavailability.

Overcharges: If you were charged more than the agreed fare or for services not provided.

Failed Rides: If a trip is disrupted due to a technical issue with our app or an emergency situation, resulting in a failed ride.

2. Non-Refundable Situations

Refunds will not be processed in the following situations:

Customer-Initiated Cancellations: If you cancel a ride after the free cancellation period or under circumstances outlined in our cancellation policy.

No-Show by User: If you fail to show up at the pick-up location after the driver arrives.

Unacceptable Behavior: If the ride was canceled due to inappropriate behavior by the rider, as determined by Driviy or the driver.

3. Refund Process

To request a refund, follow these steps:

Contact our customer support team via the app or email us at info@driviy.com with the following details:

Booking ID

Reason for refund request

Any additional relevant information (screenshots, if necessary)

Our team will review your request within 3-5 business days and provide an update on the status of your refund request.

4. Refund Methods

Approved refunds will be processed to the original payment method used for the booking. The time frame for refunds may vary depending on your bank or payment provider:

Credit/Debit Card Payments: Refunds will be reflected in your account within 7-10 business days.

UPI/Wallet Payments: Refunds will be processed within 5-7 business days.

5. Disputes

If you have any disputes regarding your refund request or feel that your issue has not been resolved satisfactorily, you can escalate the matter by contacting info@driviy.com. We will work to resolve the issue as quickly as possible.

6. Changes to the Policy

Driviy reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our app and website.

7. Contact Us

If you have any questions regarding this policy, feel free to contact us at support@driviy.com or visit our Help Center.

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This policy is designed to ensure transparency and trust between Driviy and its users. We are committed to resolving any issues and ensuring a positive experience for all our riders.

Effective Date: 04/10/2024

At Driviy, we aim to provide a smooth and reliable taxi booking experience. However, we understand that there may be instances where you may need to request a refund. Please read our Return and Refund Policy carefully to understand how we handle such requests.

1. Eligibility for Refunds

Refunds are granted under specific conditions. These include but are not limited to:

Ride Cancellations: If a ride is canceled due to driver no-show or vehicle unavailability.

Overcharges: If you were charged more than the agreed fare or for services not provided.

Failed Rides: If a trip is disrupted due to a technical issue with our app or an emergency situation, resulting in a failed ride.

2. Non-Refundable Situations

Refunds will not be processed in the following situations:

Customer-Initiated Cancellations: If you cancel a ride after the free cancellation period or under circumstances outlined in our cancellation policy.

No-Show by User: If you fail to show up at the pick-up location after the driver arrives.

Unacceptable Behavior: If the ride was canceled due to inappropriate behavior by the rider, as determined by Driviy or the driver.

3. Refund Process

To request a refund, follow these steps:

Contact our customer support team via the app or email us at support@driviy.com with the following details:

Booking ID

Reason for refund request

Any additional relevant information (screenshots, if necessary)

Our team will review your request within 3-5 business days and provide an update on the status of your refund request.

4. Refund Methods

Approved refunds will be processed to the original payment method used for the booking. The time frame for refunds may vary depending on your bank or payment provider:

Credit/Debit Card Payments: Refunds will be reflected in your account within 7-10 business days.

UPI/Wallet Payments: Refunds will be processed within 5-7 business days.

5. Disputes

If you have any disputes regarding your refund request or feel that your issue has not been resolved satisfactorily, you can escalate the matter by contacting info@driviy.com. We will work to resolve the issue as quickly as possible.

6. Changes to the Policy

Driviy reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our app and website.

7. Contact Us

If you have any questions regarding this policy, feel free to contact us at info@driviy.com or visit our Help Center.

—

This policy is designed to ensure transparency and trust between Driviy and its users. We are committed to resolving any issues and ensuring a positive experience for all our riders.

Effective Date: 04/10/2024

At Driviy, we aim to provide a smooth and reliable taxi booking experience. However, we understand that there may be instances where you may need to request a refund. Please read our Return and Refund Policy carefully to understand how we handle such requests.

1. Eligibility for Refunds

Refunds are granted under specific conditions. These include but are not limited to:

Ride Cancellations: If a ride is canceled due to driver no-show or vehicle unavailability.

Overcharges: If you were charged more than the agreed fare or for services not provided.

Failed Rides: If a trip is disrupted due to a technical issue with our app or an emergency situation, resulting in a failed ride.

2. Non-Refundable Situations

Refunds will not be processed in the following situations:

Customer-Initiated Cancellations: If you cancel a ride after the free cancellation period or under circumstances outlined in our cancellation policy.

No-Show by User: If you fail to show up at the pick-up location after the driver arrives.

Unacceptable Behavior: If the ride was canceled due to inappropriate behavior by the rider, as determined by Driviy or the driver.

3. Refund Process

To request a refund, follow these steps – 

Contact our customer support team via the app or email us at info@driviy.com with the following details:

Booking ID

Reason for refund request

Any additional relevant information (screenshots, if necessary)

Our team will review your request within 3-5 business days and provide an update on the status of your refund request.

4. Refund Methods

Approved refunds will be processed to the original payment method used for the booking. The time frame for refunds may vary depending on your bank or payment provider:

Credit/Debit Card Payments: Refunds will be reflected in your account within 7-10 business days.

UPI/Wallet Payments: Refunds will be processed within 5-7 business days.

5. Disputes

If you have any disputes regarding your refund request or feel that your issue has not been resolved satisfactorily, you can escalate the matter by contacting info@driviy.com. We will work to resolve the issue as quickly as possible.

6. Changes to the Policy

Driviy reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our app and website.

7. Contact Us

If you have any questions regarding this policy, feel free to contact us at info@driviy.com or visit our Help Center.

—

This policy is designed to ensure transparency and trust between Driviy and its users. We are committed to resolving any issues and ensuring a positive experience for all our riders.

Effective Date – 04/10/2024